Welcome to The Motorcyc FAQ page. We’re here to help you gear up for your next adventure with confidence. Below, you’ll find answers to the most common questions about our products, shipping, payments, and more. Born from a passion for the ride, we’re committed to getting you the premium protection and performance gear you need, wherever the road takes you.
About Our Products & Gear
What types of motorcycle gear do you specialize in?
We meticulously curate a wide range of premium motorcycle gear for the discerning rider. Our collections include:
- ADV/Touring & Dual Sport Gear: Built for long-distance adventure and versatility.
- Bluetooth Integrated & Full Face Helmets: Featuring top brands like Arai, with communication tech and internal sun visors.
- Armored Apparel: Including armored hoodies for urban commuting and leather jackets for ultimate protection.
- All-Weather Solutions: Heated jackets, vests, gloves, socks, and insoles for the all-weather warrior.
- Performance Footwear: From SIDI boots to HD & Cruiser and Dirt Bike specific boots.
- Riding Gloves: Including gauntlet styles and heated options.
Are your products suitable for all types of riding?
Absolutely. Whether you’re an urban commuter, a weekend cruiser, an adventure tourer, or a dirt bike enthusiast, our menu is designed to cater to your specific needs. From Armored Hoodies for city streets to ADV Boots for off-road trails, we have gear tailored for every journey.
Ordering, Payment & Account
What payment methods do you accept?
We accept all major credit cards and secure online payment methods: Visa, MasterCard, JCB, and PayPal. Our checkout process is secure and encrypted for your peace of mind.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your shipping details for faster future purchases, and manage any returns or inquiries more easily.
Global Shipping & Delivery
Where do you ship from, and how long does order processing take?
All orders are carefully packed and dispatched from our warehouse in Savannah, GA, USA. We process every order within 1-2 business days before it’s handed to our carrier partners.
What are my shipping options and costs?
We offer two reliable, transparent shipping methods to fit your timeline and budget:
- Standard Expedited Shipping ($12.95 USD): Shipped via DHL or FedEx. Delivery in 10-15 business days after dispatch. Ideal for riders who want speed and full tracking.
- Free Standard Shipping: Shipped via EMS. FREE on all orders over $50 USD. Delivery in 15-25 business days after dispatch. Perfect for savvy riders planning ahead.
Note: Orders under $50 USD using the Free Standard method will have a calculated shipping fee applied at checkout.
Do you ship worldwide? Are there any restrictions?
Yes! Connecting riders globally is core to our mission. We ship to most countries worldwide. However, deliveries to some remote regions in Asia and other isolated areas may be excluded or experience longer timelines. Our checkout system will automatically verify your address for serviceability.
Will I have to pay customs or import duties?
For orders shipped outside the United States, local customs authorities may charge import taxes, duties, or fees. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We declare all packages accurately as “Motorcycle Gear” with the full value to ensure smooth customs clearance.
How can I track my order?
As soon as your gear is dispatched, you will receive a confirmation email containing your tracking number and a direct link to monitor your package’s journey right to your doorstep.
Returns, Exchanges & Warranty
What is your return policy?
We want you to be completely satisfied with your gear. If you need to return an item, you may do so within 15 days of receiving your order. The item must be unused, in its original packaging, and with all tags attached. Please contact our customer service team at [email protected] to initiate a return and receive instructions and a Return Authorization (RA) number.
Who covers the cost of return shipping?
For change-of-mind returns, the customer is responsible for the return shipping costs. For returns due to our error or a defective product, we will provide a prepaid return label. Please refer to our full Terms of Service for detailed information.
Do your products come with a manufacturer’s warranty?
Yes. All our premium gear, including brands like SIDI and Arai, is covered by the respective manufacturer’s warranty against defects in materials and workmanship. Warranty details are specific to each product and brand. Please contact us if you have a warranty-related concern.
Customer Support
How can I contact you for further assistance?
Our rider-focused customer service team is here to help! For questions about shipping to your country, help with an existing order, or any other inquiries, please reach out to us at [email protected]. We strive to respond within one business day.
Ready to explore our gear? Start your journey here →